Citizen Complaint

All citizens of Rwanda deserve the excellent service performed by the Police.The Rwanda National Police welcomes your complaint or compliment about its officers. The use of this form will be assist the Inspector General of Police to effectively access performance standards. Please submit your complaint by completing this form.You do not have to give your name but you must provide detailed information in order for the RNP to facilitate proper investigation based on your explanation.

If you do not receive your response within seven (7) days, you can call for help at 3511.

Profile

First name*

Last name

Phone number*

Email*

Officer/Employee details (If Known)

Fill in what you can

First name

Last name

Rank

Police identification number

Car license plate

Police station

The nature of sin

Choose what it is related to

Please tick relevant incident(s)

Stuck on me

Unlawful behavior

Use of defensive powers

Poor service delivery

Other

Time

Date

Location (Village, Cell, Sector, District)

Explanation

Explain in your own words what happened

Witness details (if known)

First name

Last name

Phone number

Providing false information can result in a criminal offence. Do you agree?*

Yes

Don't fill this field!